FeliPé Shoes Lda, headquartered at Praça Dona Maria II, 1234, Shopping Town R/C Loja 13, 4760-111 Vila Nova de Famalicão, Portugal, with VAT number 518433960, is a limited liability company engaged in the sale of footwear and related products, and is the owner of FeliPé, where its WEBSITE is hosted.
FELIPÉ SHOES LDA IS COMMITTED TO PROTECTING THE PRIVACY AND PERSONAL DATA OF ITS CUSTOMERS AND WEBSITE USERS, WHICH IS WHY IT HAS DEVELOPED AND ADOPTED THIS POLICY AND THE PRACTICES DESCRIBED HERE. THIS PRIVACY POLICY EXPLAINS HOW YOUR PERSONAL DATA IS COLLECTED AND PROCESSED, AND WE RECOMMEND READING IT TO UNDERSTAND THE CONDITIONS UNDER WHICH YOUR PERSONAL DATA IS COLLECTED AND USED.
WHAT DOES THIS POLICY COVER?
This Privacy Policy explains how we collect and process the personal data necessary to provide the services available through the WEBSITE.
Examples of these services include sending newsletters, analysing customer feedback, and receiving orders through your user account.
The goal is to provide these services quickly and efficiently, describing the practices adopted for this purpose.
WHAT IS PERSONAL DATA?
Personal data refers to all information related to a person that identifies that person or makes them identifiable, regardless of the nature and format of the information, including sound and image of the person.
Examples of personal data we collect include email, full name, phone number, postal code, locality, date of birth, message, and phone.
"Identifiable" refers to a person who can be identified, directly or indirectly, in particular by reference to an identification number or other specific elements of their physical, physiological, psychological, economic, cultural, or social identity.
HOW WILL WE USE YOUR PERSONAL DATA?
FeliPé Shoes Lda will use the personal data you provide for the following purposes:
- To allow you to register;
- To enable you to log in to your account;
- To recover your password;
- To send you your orders;
- For invoicing purposes;
- To receive and analyse your feedback;
- To analyse and respond to your messages, customer support requests, and information inquiries;
- To send you newsletters or other publications you requested and/or that may be of interest to you;
- For website operations and management;
- To maintain a record of your contact details;
- For commercial purposes, such as data analysis, audits;
- For fraud prevention and information system security;
- To adapt, improve, and modify services, including identifying usage trends, or to determine the effectiveness of promotional campaigns;
- For the expansion of FeliPé Shoes Lda’s business activities.
These personal data processing operations are essential tools for your satisfaction and for the activity of FeliPé Shoes Lda, and are carried out in accordance with applicable legislation and best practices.
Your personal data will not be reused for purposes other than those previously identified or unrelated to the original purposes for which they were collected.
WHAT ARE THE GROUNDS FOR PROCESSING THE PERSONAL DATA WE COLLECT?
The personal data processed by FeliPé Shoes Lda have specific grounds, depending on the purposes they serve.
In the table below, you can view the grounds for processing according to the purposes listed above:
PURPOSE |
LEGAL BASIS |
|
To allow you to register |
Consent for this specific purpose. |
|
To enable you to log in to your account |
Consent for this specific purpose. |
|
To recover your password |
Consent for this specific purpose. |
|
To send you your orders |
Contractual Obligation. |
|
For invoicing purposes |
Legal Obligation. |
|
To receive and analyse your feedback |
Consent for this specific purpose. |
|
To analyse and respond to your messages, customer support requests, and information inquiries |
Consent for this specific purpose. |
|
To send you newsletters or other publications you requested and/or that may be of interest to you |
Consent for this specific purpose. |
|
For website operations and management |
Consent for this specific purpose (cookies);Legitimate interests pursued by FeliPé Shoes Lda. |
|
To maintain a record of your contact details |
Consent for this specific purpose. |
|
For commercial purposes, such as data analysis, audits |
Consent for this specific purpose (cookies);Legitimate interests pursued by FeliPé Shoes Lda. |
|
For fraud prevention and information system security |
Legitimate interests pursued by FeliPé Shoes Lda. |
|
For adapting, improving, and modifying services, including identifying usage trends, or determining the effectiveness of promotional campaigns |
Consent for this specific purpose (cookies);Legitimate interests pursued by FeliPé Shoes Lda. |
|
For the expansion of FeliPé Shoes Lda’s business activities |
Legitimate interests pursued by FeliPé Shoes Lda. |
WHAT PERSONAL DATA DO WE COLLECT?
The personal data that FeliPé Shoes Lda collects and processes are only those that are necessary and appropriate for the purposes outlined above.
FeliPé Shoes Lda will collect and process the following personal data:
PURPOSE |
DATA |
|
To allow you to register |
Full name, Email, Password, Gender, Date of birth, Postal code, Location, Password |
|
To enable you to log in to your account |
Email, Password |
|
To recover your password |
|
|
To send you your orders |
Full name, Address, Postal code, Location, Country, Phone |
|
For invoicing purposes |
Full name, Address, Postal code, Location, Country, Phone, Tax Number |
|
To receive and analyse your feedback |
Full name, Email, Phone, Message |
|
To analyse and respond to your messages, customer support requests, and information inquiries |
Full name, Email, Phone, Message |
|
To send you newsletters or other publications you requested and/or that may be of interest to you |
|
|
For website operations and management |
Cookie data |
|
To maintain a record of your contact details |
|
|
For commercial purposes, such as data analysis, audits |
Cookie data |
|
For fraud prevention and information system security |
IP Address, Cookie data |
|
For adapting, improving, and modifying services, including identifying usage trends, or determining the effectiveness of promotional campaigns |
Cookie data |
|
For the expansion of FeliPé Shoes Lda's business activities |
|
HOW DO WE COLLECT YOUR PERSONAL DATA?
We will collect your personal data through the forms available on the WEBSITE, but also through the WEBSITE and the communication it has with your device, as well as email messages you send us.
Your personal data is collected through your device in the following ways:
- Through your subscription to the newsletter;
- Through your browser;
- Through cookies;
- Through pixel tags and other similar technologies;
- IP address;
- Through your User data.
FeliPé Shoes Lda is committed to processing your data in accordance with the law and in a legitimate manner.
FeliPé Shoes Lda will not sell, rent, or share your personal data with third parties, except in cases clearly identified in this Privacy Policy.
FeliPé Shoes Lda's services are not directed at minors, and personal data of minors will not be intentionally processed.
WHAT ARE COOKIES?
Cookies are small information files that help identify your browser and can store information, such as user settings and preferences.
FeliPé Shoes Lda will store cookies on your device to personalize and facilitate navigation, but also for troubleshooting, statistics, quality assurance, and to monitor system security.
Except for cookies that are strictly necessary for the performance of the website, the storage of other cookies will always depend on the user's acceptance and consent, which can be withdrawn at any time using specific browser tools.
To learn more about the cookies we use, please consult our Cookie Policy.
WHAT ARE PIXEL TAGS AND OTHER SIMILAR TECHNOLOGIES?
Pixel tags (also known as web beacons and clear GIFs) can be used in connection with some services, for example, to track user actions (including email recipients), measure the success of our marketing campaigns, and compile statistics on service usage and response rates.
To learn more about pixel tags and other similar technologies we use, please consult our Cookie Policy.
HOW DO WE PROTECT YOUR PERSONAL DATA?
Your personal data is kept secure through the adoption of various technical and organisational security measures, ensuring that only employees and processes that need access to the data can access it, according to specific rules created for this purpose.
To protect your personal data, we only rely on data center suppliers that provide adequate and documented security measures, including assurances that your personal data is stored on servers kept in controlled environments with limited access.
While we take the necessary precautions to protect the personal data you provide and we collect, it is important to be aware that no security system is impenetrable.
Therefore, you should take certain precautions, such as: keeping your password secret and not sharing it with anyone; if you believe your password has been used improperly, you should notify us immediately; also, you should always log out when you finish your session, especially when closing your browser.
HOW LONG DO WE RETAIN YOUR PERSONAL DATA?
Your personal data will be kept for as long as necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy. Thus:
PURPOSE |
MAXIMUM RETENTION TIME |
|
To allow you to register |
2 years after last access |
|
To enable you to log in to your account |
2 years after last access |
|
To recover your password |
2 years after last access |
|
To send you your orders |
2 years after last access |
|
For invoicing purposes |
10 years |
|
To receive and analyse your feedback |
1 year |
|
To analyse and respond to your messages, customer support requests, and information inquiries |
1 year after request is received |
|
To send you newsletters or other publications you requested and/or that may be of interest to you |
1 year |
|
For website operations and management |
2 years after last access |
|
To maintain a record of your contact details |
2 years after last access |
|
For commercial purposes, such as data analysis, audits |
2 years after last access |
|
For fraud prevention and information system security |
2 years after last access |
|
For adapting, improving, and modifying services, including identifying usage trends, or determining the effectiveness of promotional campaigns |
2 years after last access |
|
For the expansion of FeliPé Shoes Lda’s business activities |
2 years after last access |
If the law establishes a specific or mandatory retention period, that period will apply. In all other cases, personal data will be kept for no longer than the periods specified above, which FeliPé Shoes Lda considers sufficient to fulfil the purposes.
After the retention period has expired, all personal data collected will be deleted.
HOW CAN YOU EXERCISE YOUR RIGHTS?
Before explaining how to exercise your rights, it’s important to know what those rights are. The legislation grants you the right to request the exercise of the following rights:
- Access: The right to obtain confirmation that personal data concerning you is being processed, and if so, the right to access your personal data.
- Rectification: The right to obtain rectification of inaccurate personal data and to complete incomplete data.
- Erasure: The right to obtain erasure of your personal data when one of the reasons described in the legislation applies.
- Restriction of processing: The right to obtain restriction of processing if one of the situations described in the legislation applies.
- Objection: The right to object at any time to the processing of personal data concerning you.
- Portability: The right to receive personal data concerning you in a structured, commonly used, and machine-readable format.
You also have the right to file a complaint with the competent supervisory authority (in Portugal, the National Data Protection Commission at www.cnpd.pt).
To exercise the rights listed above, please contact FeliPé Shoes Lda through the contact form on the website.
If you request the deletion of some or all of your personal data, some services may no longer be provided to you, and FeliPé Shoes Lda will retain only the personal data necessary to fulfil its legal obligations.
WHEN DO WE DISCLOSE DATA TO THIRD PARTIES?
FeliPé Shoes Lda may engage third parties to provide certain services, such as maintenance, technical support, marketing, invoicing, or payment management, and these third parties may have access to some of your personal data, namely the data necessary for contractual purposes.
FeliPé Shoes Lda ensures that entities accessing the data are trustworthy and provide strong protection guarantees, with data only shared as necessary for the provision of the contracted service. However, FeliPé Shoes Lda remains responsible for the personal data shared.
FeliPé Shoes Lda may also share your data with the following entities:
Companies within the corporate group to which FeliPé Shoes Lda belongs and with which it has commercial partnerships for creating and offering benefits; or
Other external partners (with your prior consent).
FeliPé Shoes Lda may also disclose your data to third parties in the context of investigations, inquiries, and judicial and/or administrative processes, as long as ordered by a judicial authority.
THIRD-PARTY WEBSITES
The WEBSITE may contain links to other websites, which may collect and process your personal data, and the processing of this data is the sole responsibility of the owners of these websites. FeliPé Shoes Lda has no responsibility for their policies and/or practices.
Examples of such third parties include [Facebook; Instagram], or other similar platforms indicated via buttons present on the WEBSITE.
TRANSFERS OF DATA OUTSIDE THE EUROPEAN UNION
If data transfers occur to third countries outside the European Union, FeliPé Shoes Lda will comply with the legal rules, specifically regarding the adequacy of the destination country for personal data protection and the requirements applicable to such transfers. Personal data will not be transferred to jurisdictions that do not offer security and protection guarantees.
MINORS
The WEBSITE is not intended for minors under the age of 18, and we request that such minors not provide personal data through the WEBSITE, applications, social media, or emails.
SENSITIVE PERSONAL DATA
FeliPé Shoes Lda requests that you do not send or share any sensitive personal data with us, such as information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, genetic or biometric data, health data, or information related to sexual life or sexual orientation.
If you do send or share such categories of personal data, they will be immediately deleted.
CHANGES TO THE PRIVACY POLICY
FeliPé Shoes Lda reserves the right to adjust or change this Privacy Policy at any time, and such changes will be advertised.
OUR CONTACT DETAILS
If you have any questions or concerns about this Privacy Policy, please contact us in writing via the contact form on our website.
Last Update: December 18th, 2024